Guardians, who live in disused properties, can Get Rent Back with a Rent Repayment Order (RRO) after a recent decision by The First-tier Tribunal Property Chamber in London (FtT), in the first case of its kind. Decision: https://assets.publishing.service.gov.uk/media/5dee5ffb40f0b64a27466436/LEB_building_RRO_2.12.19__1_.pdf
Flat Justice represented the Applicant, Ms Summer Oxley, at the hearing on 28th November at the FtT and the Decision was issued on 9th December. Reflecting the strengths of the arguments presented by Flat Justice, the Tribunal awarded 90% of rent be paid back by the guardianship company, Live-In Guardians Ltd. (LIG). Ms Oxley was awarded £4,937.40 of rent to be repaid within 28 days. The Tribunal commented:
“We find that this property is an HMO and that the respondents should have known that before letting it to individuals.” (§50 of the Decison)
LIG’s barrister argued at the hearing that the occupants or “guardians” were neither tenants nor licensees but their occupancy was part of a service agreement. The Tribunal rejected this argument but did not agree with the Applicant that she was a tenant (§44). Although, in apparent contradiction, they did accept that she had exclusive occupancy (§47)… The question of tenant or licensee may have to wait for another case…or the Upper Tribunal if this case is appealed.
In a sworn statement submitted by LIG’s solicitors to the Tribunal in October, the company denied having applied for a HMO licence. However, research by Flat Justice showed that LIG had applied for a HMO licence at Tower Hamlets in July. This was admitted at the hearing by the company’s solicitors, Waller Pollins Goldstein. LIG was recently added to the Mayor of London’s Rogue Landlord database after a fine by Westminster council: https://www.london.gov.uk/rogue-landlord-checker/2003/nojs?destination=rogue-landlord-checker
Live-In Guardians claims to run 30 guardian properties in Central London Zone 1 and dealt with 12,000 enquiries from prospective guardians.
Although there have been a number of attempts to make RRO applications against guardianship companies before, none have got as far as a hearing. Nicola Gillin, a member of the advisory board at Flat Justice CIC, led a number of such RRO applications against Camelot, another guardianship company. But Camelot immediately issued cheques to settle the cases. Camelot is now in liquidation following another court case.
The need for guardianship companies to respect the HMO licensing regulations means that they will now have to comply fully with safety requirements of such properties and that Local Authorities (LAs) can inspect and enforce their compliance. In this case, the company, LIG, had provided no evidence of any Fire Risk Assessment, fire drills, fire training nor any certification for the safety of the electrical installations.
Hello I am currently in court case with lIG and they have offered us applicants a very low settlement is it possible you could advise?
Best
Joe
Please tell us more: I’m sure we can help you!
Hi Grblogadmin, we find ourselves in a precarious position with the company. Any possibility of you getting in touch with us on 07515472994. Cheers
Hi Joe,
I would be also interested to find out more about your case. We were with Camelot and still live in ‘their’ building. What is our situation in the lockdown? We are currently looking for a legal representation as well!
Rent repayments seem to be a bit complicated as they liquidated the company in the meantime.
K
Hi Joe,
Please share your story and keep us all updated as it’s important to learn from each others experience. Any advice or help, feel free to contact!
Hi there, me and my partner used to live in one of Camelot properties, we were there for about 3 yeard. We had to move as the building was broken into twice. Our room was trashed and we had most of our stuff stolen, after the first break in Camelot was not reachable and I had to stay in a room without a lock on my door and a boarded up window from were they entered the property. I couldn’t work as I didn’t want to leave the property with no security. Camelot made no attempt to help or put our minds at ease. After the second break in Camelot told us to leave the property as soon as possible. So we all moved out. The following week they were advertising the same building again. It’s like they kick us out to shut us up. Could this be anything? Because of Camelot I had to find somewhere to live asap and I rushed into a flat in which I can’t afford and now I’m in debt.
Hi Catherine,
Please use the feedback form on our contacts page to give us more details. If you left the property less than 12 months ago you may also be able to make a Rent Repayment Order (RRO) application.
Flat Justice
I am with a guardianship company called Adhoc and their properties are notorious. I’ve been putting up with damp, holes in the ceiling, leaking showers, urine soaked carpets at one point, months on end with no working shower, not to mention no bathroom door or bathroom light (really complicated fitting), and bad draughts throughout winter rendering my flat Completely freezing at night – I’ve been tolerating this for 4 years as I thought I had to. So far they’ve deducted £1400 from my licence fee’d but given my mental health disorder, they’re not taking into account the financial impact not the psychological impact of their lacklustre conditions – and they’ve allowed this by choice, and I’ve allowed it because I thought I had to. Perhaps I don’t now?
Liam
Lian, I would like to talk to you, I am with them too.
But I stil reside in one of their properties, which is being knocked down in the next 12 months, and once again I’ll be forced out with 28 days notice and very little support in finding a new place, if only to being hurled about 20 miles from where I was previously living. It’s quite sound destroying to be honest.
Hi,
I’d be interested in knowing more, if I would be able to do this and how to go about it. Any information will be greatly appreciated.
Thanks in advance
I need urgent advice!! There is an investigation going in the property I abode as a guardian. All terms and conditions in which we rented have been changed to benefit the Guardian Company.
I have been put under duress to give a statement which is my right to decline. My rent has been increased as a result of requesting an amendment in the deposit receipt (paid £1.000
they have issued a receipt for £700)
As I still declined to give a statement I have been Issued with a notice to quit. I know property does not have HMO . The property as soon originally advertised as All Bills Included and now we are told that is going to change.
Please advice!!
Hello! I’m trying to figure out if guardian properties are banned from charging fees, like landlords etc were last June? Vps have been charging fees (the explanation for them have changed repeatedly over the phone but on the invoice it just says admin fee). If they shouldn’t charge these fees, do you have a link or an official government pdf I can show them to get those fees back?
Dear M,
I don’t THINK so. Please see:
https://england.shelter.org.uk/professional_resources/legal/costs_of_renting/tenant_fees_and_other_costs/banned_tenant_fees_and_penalties_for_landlords (‘Guardians’ are generally under ‘licences to occupy’). You could contact Shelter for extra info (although guardianship are quite niche).
Other guardian firm with whom I have had viewings (Global Guardians, in 2020) have told me they are not allowed to do this any more…so a confused situation!
KR,
C
Just a general message to those who might find this page on Property Guardians and Rent Repayment Orders…
Main site is here for more information on Rent Repayment Orders: https://www.getrentback.org/
Shelter is here: https://england.shelter.org.uk/get_help
Citizens Advice Bureau is here: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/
These are all excellent sources of free advice (who can point you in the right direction if you are having problems).
Property Guardians still have rights, don’t let companies persecute you!
Do also see: https://www.propertyguardiansact.com/
& https://www.facebook.com/propertyguardiansuk/
& https://www.reddit.com/r/PropertyGuardians/