Flat Justice has collected contact details from subscribers to their RRO guide for tenants since 2020, some 1700 individuals after removal of duplicates and fake emails.<\/p>\n
We issued our survey over the Christmas period and chased non-responders twice. As a result we received over 200 responses. Of these about 160 had either made a RRO application independently or were actively considering making one independently. The survey had a branching structure so that only limited responses were collected from those who had not made or were not considering making an application on their own behalf.<\/p>\n
It is the statistics for the independent Applicants that we were most interested in collecting and analysing. The charts below relate to these independent Applicants (88) or would be Applicants (74).<\/p>\n
The full results are in the attached spreadsheet, some of the charts from which are presented below:<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-1.png\")
<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-2.png\")
<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-3.png\")
<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-4.png\")
<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-5.png\")
<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-6.png\")
<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-7.png\")
<\/p>\n
- \n
- No problem: I had no problem completing the RRO1 form<\/li>\n
- Notes: it would have been helpful to have some notes on the government website on how to complete the form<\/li>\n
- Multiple Applicants: I applied with other Applicants but there was only space for one Applicant<\/li>\n
- Respondent: I wasn’t sure what this meant<\/li>\n
- Grounds: I wasn’t sure how to complete this section<\/li>\n<\/ul>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-8.png\")
<\/p>\n- \n
- Difficult: I found the whole RRO process difficult<\/li>\n
- Manageable: I found the whole RRO process manageable with the resources available<\/li>\n
- Brief guide: I would have liked to have had a brief guide from the government to help me understand the process before I started<\/li>\n
- Multi-Fee: I applied with my flatmates but because we had different tenancies we had to each pay an application fee. This made the application very expensive.<\/li>\n
- LA unclear: The local authority did not give a clear answer to our request for information about an effective licence application date by the landlord<\/li>\n
- LA date: The local authority gave the wrong date for the effective licence application date<\/li>\n
- FRA: In a licensing case, the tribunal directions should require the Respondent to provide all documentation required for the licence, including any Fire Risk Assessment (FRA) and the Electrical Installation Condition Report (EICR)<\/li>\n
- LA expert: The local authority should have a trained officer that is responsible for RROs who can give advice to tenants<\/li>\n
- Save trees: Tribunals should be encouraged to accept online\/email applications and always to allow electronic bundles<\/li>\n
- Bar R: Respondents that do not respond to directions should be barred from appearing at a hearing<\/li>\n
- LA loss: Mistake\/s by the local authority caused me to lose my case<\/li>\n<\/ul>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-9.png\")
<\/p>\nFOR THOSE INTENDING TO MAKE A RRO APPLICATION:<\/strong><\/p>\n
Importance of various factors:<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-10.png\")
<\/p>\nImportance of Aspects of the Renters\u2019 Rights Bill (RRB):<\/p>\n
![](\"https:\/\/getrentback.org\/blog\/wp-content\/uploads\/2025\/01\/word-image-348-11.png\")
<\/p>\nFlat Justice team<\/p>\n
\u00a9 Flat Justice CIC<\/p>\n","protected":false},"excerpt":{"rendered":"
Following a request from the Ministry for Housing Communities and Local Government (MHCLG), Flat Justice has conducted a survey of independent RRO Applicants who have subscribed to our “DIY” Rent Repayment Order (RRO) Guide. The…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-348","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/posts\/348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/comments?post=348"}],"version-history":[{"count":1,"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/posts\/348\/revisions"}],"predecessor-version":[{"id":360,"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/posts\/348\/revisions\/360"}],"wp:attachment":[{"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/media?parent=348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/categories?post=348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/getrentback.org\/blog\/wp-json\/wp\/v2\/tags?post=348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}