About us

Flat Justice

Our main aim is simple: to get as much rent back as possible for as many tenants as possible, from landlords who have committed a Rent Repayment Order offence.

We’re a not-for-profit Community Interest Company, recommended by the government, giving specialist assistance to private tenants interested in making an RRO application.

See our Google reviews for what our clients say about us.

Flat Justice is London-based and we mainly help tenants in London.

Our guiding principles

1. Every renter has a right to live in safety and in peace

   Our first priority is to help renters win justice from landlords who violate these rights and, in doing so, create a deterrent against landlords disregarding them to begin with.

2. Renters should be empowered to win justice themselves

   In the long term, we think change will only come from renters themselves having greater power. So, in our practice, we encourage renters to upskill themselves, expand their knowledge, and gain experience of winning justice.

3. We’re part of a bigger renters’ social movement

   We orient our work to complement the wider ecology of renters’ groups who work to improve the law in the private rented sector and improve private tenants’ rights.

What do we do?

We do all things Rent Repayment Orders. Specifically, there are four key aspects of our work:

• We represent tenants in Rent Repayment Order cases.
• We provide free advice and resources to renters making their own RRO applications.
• We campaign to make RROs a more accessible and more viable tool for renters to use to win justice from rogue landlords.
• We challenge RRO judgments that we believe are unfair by assisting appeals to higher courts, so creating valuable case law that assists all applicants.

In the media

RROs were a little-used provision when we started; they are now mainstream legal recourse for private tenants. We have not hesitated to appeal judgments where the law required clarification, often reaching the higher courts and the national news.

Watch on YouTube

Students

Flat Justice is an expert in assisting students get their rent back from private student accommodation operators who commit RRO offences. We recognise that students are often exploited by corporate landlords that are chasing profits and who often ignore their statutory obligations.

See this separate page about our work making student housing safer and getting rent back for students whose landlords committed RRO offences, and our group cases against student accommodation operators.

Working with us