Free resources
The Flat Justice guide to Rent Repayment Orders
The whole process in one place, written for tenants running their own applications. Second edition, rewritten for the Renters’ Rights Act. It’s free, and there’s no catch.
You’ll be asked a few short questions first. That’s how we understand who is using it and where the problems are — it isn’t a sales funnel, and we don’t pass your details on.
What is in it
Which rules apply to you
The two regimes created by the Renters’ Rights Act, how to tell which one your offence falls in, and what happens when it falls in both.
The ten offences
Licensing, illegal eviction and harassment, improvement notices and prohibition orders, banning orders, and the three new tenancy-reform offences.
Timing and limitation
When the window closes, which period you can claim, universal credit, joint tenants, and adding or changing a respondent.
The application
What to send with the RRO1, who the respondent is, occupancy, proof of rent, multiple applicants, and how to plead grounds and amount.
Bundles and the reply
Assembling the applicant bundle, analysing theirs, and the tactics that win the reply stage.
Quantum
The statutory framework, when the maximum is mandatory, the four stages, what awards actually look like, and the only routes to a reduction.
The hearing
What to expect and what to take, hearing procedure, oral advocacy, attending from abroad, and managing the stress.
Costs, enforcement and appeals
Respondent costs claims, converting an award to a county court judgment, charging orders, orders for sale, and how to appeal.
Also free
- The step-by-step guide — the whole process on one page
- Thirty-five questions answered
- What an application actually involves — before you commit
- What changed on 1 May 2026
- Free advice by phone or email while you run your own application
The guide is written for tenants but used widely by advisers. If you’re supporting a tenant and want to talk something through, get in touch — we would rather help you get it right than see a good claim fail on a technicality.